maintenance

Proactive maintenance to safeguard your system

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Installing an effective electronic security system is just the start of your journey. Once your system is up and running, it’s essential to keep it well-maintained to ensure its ongoing effective operation.

At Security by Design, we partner with you, providing preventative maintenance contracts – for both your existing and new electronic security installations.

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Our maintenance contracts are:

  • Designed around you and your needs – we work with you in mind.

  • Straightforward – after an initial annual commitment, we operate with rolling monthly contracts. Our clients choose to stay with us because they want to, not because they have to.

  • Carried out to industry standards and in line with manufacturer guidelines, prolonging the life of your system and ensuring it operates correctly and safely.

  • Backed up by 24/7 cover and a 4 hour response time, fixed attendance charges and remote support/engineering.

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Why is security system maintenance important?

Electronic security systems need to be well-maintained to ensure they continue to work correctly, protecting you and your building from security risks. Regular maintenance ensures you’re always protected from security risks, giving you peace of mind.

We’ll send you a clear report after every maintenance visit, so you know any action that needs to be taken.

Our maintenance packages can be tailored and adapted to suit your individual requirements. This may include:

  • Annual visits to conduct a full system assessment

  • 24/7 reactive call-out support, including remote support for software issues

  • 4-hour response times

  • Ongoing remote system ‘health checks’.

maintenance

Satisfied Customers

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If you have a specific requirement

We’ll develop a bespoke maintenance package that works for you.

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Meet our maintenance team

Simon Dark

Simon Dark joined Security by Design in 1992, from further education, starting as an Operations Assistant with the company’s founders.

Simon is now Operations Director and a co-owner of the company. Simon is jointly responsible for achieving all our quality assurance accreditations, gaining his NVQ Security Systems and Technical Services qualifications along the way, which was a UK-first within an organisation.

From design to commissioning, or existing system review, Simon can assist with any aspect of our services.

In his spare time Simon enjoys getting out on foot to explore London and the great UK outdoors as much as possible.

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Richard Bates

Richard ‘Rich’ Bates joined Security by Design in 2007, following electrical engineer training and service in the Royal Engineers, including attachment to The Royal Marines.

Having started as an engineer with Security by Design, and gaining his NVQ Security Systems and Technical Services qualifications, Rich is now responsible for engineering and became a Director and co-owner of the company in 2014.

Rich is able to assist with any job or enquiry from start to finish.

In his spare time Rich coaches under 9s Rugby and enjoys getting out for walks with his two dogs.

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Take a look at our other services

We offer a complete service – for all of your security needs – starting with concept and installation, through to ongoing maintenance and troubleshooting.