troubleshouting

Efficient troubleshooting to address your electronic security system needs

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If your electronic security system fails, you need a partner who can get things back up and running as quickly as possible – restoring your site’s safety.

Whether you need to resolve an installation issue or adapt your system to meet your new needs, we can evaluate your existing system to help you achieve your goals.

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Our troubleshooting services:

  • Aim to get your system back up and running as quickly as possible, minimising disruption and maximising safety

  • 24/7 support, with a four-hour response in line with maintenance contacts or as a one-off enquiry.

  • Cover both hardware and software issues.

  • Provide a full system specification in line with BS EN ISO 9001 and relevant installation standards.

Get in touch/book your free consultation

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Troubleshooting to meet different needs

We offer a whole range of security troubleshooting services to meet different commercial security needs. For example, this might include solving the below problems:

cctv
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Access Control
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intruder-alarm
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Door Entry
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Satisfied Customers

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Do you need help

ensuring your systems are operating effectively

CONTACT US

Meet our maintenance team

Simon Dark

Simon Dark joined Security by Design in 1992, from further education, starting as an Operations Assistant with the company’s founders.

Simon is now Operations Director and a co-owner of the company. Simon is jointly responsible for achieving all our quality assurance accreditations, gaining his NVQ Security Systems and Technical Services qualifications along the way, which was a UK-first within an organisation.

From design to commissioning, or existing system review, Simon can assist with any aspect of our services.

In his spare time Simon enjoys getting out on foot to explore London and the great UK outdoors as much as possible.

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Richard Bates

Richard ‘Rich’ Bates joined Security by Design in 2007, following electrical engineer training and service in the Royal Engineers, including attachment to The Royal Marines.

Having started as an engineer with Security by Design, and gaining his NVQ Security Systems and Technical Services qualifications, Rich is now responsible for engineering and became a Director and co-owner of the company in 2014.

Rich is able to assist with any job or enquiry from start to finish.

In his spare time Rich coaches under 9s Rugby and enjoys getting out for walks with his two dogs.

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Take a look at our other services

Security by Design offers you the complete security package – from concept and installation, right through to ongoing troubleshooting and proactive maintenance.